Dispatch time - 3 working days. This excludes weekends and bank holidays. Dispatch can take up to 6 working days on double live sale days

Shipping to uk only.  Prices will depend on how heavy the parcel is.  If the postage you selected does not cover the cost , we will contact you via the email address you provided to pay for the excess postage cost, failing to pay will result in your order being cancelled. .

ANY CUSTOMS CHARGES ARE THE BUYERS RESPONSIBILITY. 


Depending on weight and value, shipping costs may be slightly higher.

All products are sent tracked.

Returns

If you are unhappy with your purchase, please contact us

If in the unfortunate event the product has arrived damaged, please go to Royal mail for information on compensation.


Please make sure you enter your shipping details correctly,  Ebony-Rose Crystals takes no responsibility if you enter the wrong details. We send to the shipping details given. If you are unsure which service to choose. Please contact us so we can help.  <